Read the linked case report below on a point I’ve lectured on in five hour-long webinars since 2020.
It’s a report on a lawyer who used her personal WeChat account in a A$1 million business acquisition transaction. After she left the law firm, she deleted the app on her phone thus deleting transaction records. The linked case report is by LawCover, a major insurer for lawyers in Australia. You’ve been warned.
Once upon a time a lawyer used WeChat for her messages for a A$1 million business acquisition transaction. Her firm’s insurance company tells the story here.
For communication by lawyers and others in business, I’ve presented a “Client Communications” webinar five times since 2020. It has a section and graphic titled “14 CONTEMPORARY MECHANISMS FOR COMMUNICATION”. Take a deep breath before you read that list reproduced below.
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Mechanisms for communication are proliferating
- FACE TO FACE CONVERSATION
- EMAIL, single, in threads, in groups
- PHONE eg standard telephony, Whats App, Viber, Microsoft Teams
- SMS AND INSTANT MESSAGING eg Apple iMessage
Of these 14 communications mechanisms, numbers 2 to 13 can involve smartphonesVIDEO CONFERENCING eg Microsoft Teams, Zoom, Skype, Google Hangouts, Apple FaceTime, Facebook Messenger
- LETTER
- DIRECT MESSAGING eg via LinkedIn, Twitter, Facebook Messenger, WeChat, Telegram; and instant messaging and project management software eg Trello, Asana, Slack.
- IN-APP MESSAGING, eg comments or chat streams to the side of documents in Dropbox, Miscrosoft Teams, MS Planner, even comments or track changes in Word
- WEBSITE LOGIN eg via an organisation’s website, third party facility or online portal such as Microsoft Teams
- CHAT AND COMMENTS CHANNELS eg LinkedIn Groups, Reddit Groups, Telegram Groups, Facebook Groups
- LIVE STREAMING on YouTube Live, Facebook Live, Twitch, Brightcove, Vimeo. Eg used for interactive meetings and webinars
- BOTS designed to automate tasks, eg prospective client/customer queries about a specific product. Eg Cortana, Siri, Alexa, Hey Google
- EXPERT SYSTEMS emulating the decision making ability of a human expert mostly with if-then rules
- FACSIMILE, very common in medical practices
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