Read the linked case report below on a point I’ve lectured on in five hour-long webinars since 2020.

It’s a report on a lawyer who used her personal WeChat account in a A$1 million business acquisition transaction. After she left the law firm, she deleted the app on her phone thus deleting transaction records. The linked case report is by LawCover, a major insurer for lawyers in Australia. You’ve been warned.

Once upon a time a lawyer used WeChat for her messages for a A$1 million business acquisition transaction. Her firm’s insurance company tells the story here.

 

For communication by lawyers and others in business, I’ve presented a “Client Communications” webinar five times since 2020. It has a section and graphic titled “14 CONTEMPORARY MECHANISMS FOR COMMUNICATION”. Take a deep breath before you read that list reproduced below.

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Mechanisms for communication are proliferating

  1. FACE TO FACE CONVERSATION
  2. EMAIL, single, in threads, in groups
  3. PHONE eg standard telephony, Whats App, Viber, Microsoft Teams
  4. SMS AND INSTANT MESSAGING eg Apple iMessage
  5. Of these 14 communications mechanisms, numbers 2 to 13 can involve smartphones

    VIDEO CONFERENCING eg Microsoft Teams, Zoom, Skype, Google Hangouts, Apple FaceTime, Facebook Messenger

  6. LETTER
  7. DIRECT MESSAGING eg via LinkedIn, Twitter, Facebook Messenger, WeChat, Telegram; and instant messaging and project management software eg Trello, Asana, Slack.
  8. IN-APP MESSAGING, eg comments or chat streams to the side of documents in Dropbox, Miscrosoft Teams, MS Planner, even comments or track changes in Word
  9. WEBSITE LOGIN eg via an organisation’s website, third party facility or online portal such as Microsoft Teams
  10. CHAT AND COMMENTS CHANNELS eg LinkedIn Groups, Reddit Groups, Telegram Groups, Facebook Groups
  11. LIVE STREAMING on YouTube Live, Facebook Live, Twitch, Brightcove, Vimeo. Eg used for interactive meetings and webinars
  12. BOTS designed to automate tasks, eg prospective client/customer queries about a specific product. Eg Cortana, Siri, Alexa, Hey Google
  13. EXPERT SYSTEMS emulating the decision making ability of a human expert mostly with if-then rules
  14. FACSIMILE, very common in medical practices
Noric Dilanchian
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